Shipping

We currently ship within the United States.

Orders are typically processed and shipped within 1–5 business days after your order is placed. Once your order ships, you’ll receive a confirmation email with tracking information.

Free standard shipping is available within the U.S.

Delivery times may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside our control.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect the delivery address.

30-Day Returns

We want you and your cats to be happy with your TeliCub purchase. If you need to return your order, you may request a return within 30 days of delivery.

To be eligible for a standard return, the product must be:

  • Returned with all original components and accessories
  • Clean and free from excessive pet hair, stains, odors, waste, or other contamination
  • Free from damage caused by scratching, chewing, misuse, improper assembly, or normal wear and tear
  • Returned in a condition suitable for inspection and resale

Because this is a pet-use product, we recommend checking the product dimensions and your cat’s measurements before use.

Please note: A cat’s individual preference or willingness to use the carrier, tunnel, or scratcher cannot be guaranteed. A pet simply not showing interest in or preferring the product does not qualify the item as defective.

Used or Damaged Products

We understand that your cat may briefly inspect or try the product when you first receive it. However, products showing significant signs of use—including heavy scratching, chewing damage, excessive pet hair, stains, strong odors, waste, or other contamination—may not be eligible for a standard return.

Returns that are missing components, accessories, or parts may be refused or may have the value of the missing items deducted from the refund where permitted by applicable law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos or video showing the issue.

We’ll review the information and, when appropriate, arrange a replacement, replacement part, or refund at no additional cost to you.

Please do not discard the product, packaging, or affected components until our support team has reviewed your request.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error, return shipping costs are the customer’s responsibility.

If the return is due to an item that arrived damaged, defective, or incorrect, TeliCub will cover the applicable return or replacement shipping costs.

Please contact us before sending a return. Unauthorized returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome. Approved refunds will be issued to the original payment method.

Original shipping charges, if any, are non-refundable unless the return is due to our error or a defective product.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Need Help?

Have a question about shipping or a return? Contact us at hello@telicub.com and include your order number so we can assist you.